Last Updated: 01-01-2025

These Terms & Conditions (“Terms”) govern your use of Cloudspace Technologies’ websites, services, hosting, products, and consultancy solutions.
By accessing our websites or using our services, you agree to follow these Terms.

1. General Service Terms

• All services, pricing, recurring charges, and agreement details are provided in writing before starting the work.

• Work begins only after client approval or payment confirmation.

• We comply with Netherlands laws and GDPR data protection standards.

• As consultants, we provide best-effort services as detailed in the invoice or agreement.

2. Client Responsibilities

Clients are responsible for:

• Providing correct domain registration details

• Supplying website content (text, images, logos, layout)

• Ensuring all published content is legal and non-infringing

• Verifying accuracy of shared data

Cloudspace Technologies is not responsible for illegal or copyrighted content provided by clients.

3. Payment Terms

• Invoices must be paid before or on the due date.

• Late payments may incur interest or service suspension.

• Maintenance fees, if applicable, are mentioned clearly in the invoice.

• No service begins without prior payment confirmation.

4. Hosting Services

We offer cloud hosting in:

• Bharat

• Netherlands

• France

• USA

Hosting Terms

• Monthly/annual fees are payable from day one.

• We maintain server health, OS updates, and SSL renewals (certificate cost extra).

• Email services must be managed through the client’s domain registrar.

• Additional support like email setup or password reset is billed at €15/hour.

• Major changes or development work require written approval and additional cost.

5. SLA (Service Level Agreement)

Standard uptime SLA = 98%

Custom SLA levels are available with revised pricing upon request.

6. Subscription Cancellation

• Subscriptions may be cancelled within 7 days.

• Refunds are issued after deducting a 10% service charge.

• Refunds are not provided after seven days.

7. Project Engagement Terms

Advance Payment

• Projects involving developers require a 40% non-refundable advance.

• This advance covers planning, resource allocation, and initial development work.

Remaining Payment

• The remaining 60% is due upon delivery.

• No project or files will be fully handed over until payment is completed.

Client Confirmation

Clients have 7 days to confirm cancellation or pause of the project.
Without confirmation, work continues and billing continues as per original terms.

Termination

If clients stop a project mid-way, the 40% advance is retained.

8. Delivery & Acceptance

• Clients have 7 days after delivery to review the work.

• After 7 days, the project is considered accepted.

9. Legal Compliance & GDPR

We follow GDPR and Netherlands data privacy rules.

We process data only for:

• Project development

• Billing

• Technical support

• Legal compliance

We never share client data unless legally required.

10. Written Communication Requirement

All service changes, updates, and agreements must be recorded in writing via:

• Email

• Ticketing system

• Digital signature agreements

Verbal instructions are not considered valid.

11. Governing Law

These Terms are governed by Netherlands law.
Disputes will be handled exclusively in Dutch courts.